In case you need technical information about our products you can check on our shop website and the instruction manual.

If you cannot find the answer to your question, please contact our customer service. We will provide a solution for you.

On our website, each product page includes a link to the instruction manual. Some simple items do not have manuals.

If you cannot find the answer to your question, please contact our customer service. We will provide a solution for you.

We are sorry if the product you wish to purchase is not currently available. We have not been able to ascertain when we can expect the product to be in stock.

We recommend that you check back on our website from time to time - as soon as we have a new shipment of this item in our warehouse, the item will become available to select for purchase.

In case you missed some piece in the package when you received the item or if part of product is no more working properly and you are within the 2 year guarantee, we have the possibility to send to you the needed spare part.
Please contact our customer service. We will provide a solution for you.

The company's own brands and products are developed in Berlin - from the first sketches to the international distribution of the goods - and manufactured in China.

In case you need technical information about our products you can check on our shop website and the instruction manual.

If you cannot find the answer to your question, please contact our customer service. We will provide a solution for you.

We don't have our own showroom or store on site, but we are represented in selected electronics stores with our brands like Klarstein and auna.

Products labelled as B-stock are repackaged goods or goods with slight packaging damage and signs of use, but are fully functional and are 10-20% cheaper than the A-stock counterpart. While we cannot provide you with a detailed error description for each item, we do inspect and categorize them all before resale in order to continue to provide you with fast delivery processes. However, we do offer a 1-year warranty for all B-stock items.

To our customers in the United Kingdom: We have a stock of UK plug adapters in our warehouse. When we ship items to match, we will include them accordingly.

To our customers in Switzerland: Currently we are not able to include plug adapters with product shipments to Switzerland, so we will additionally advise you of this in our Swiss webshops.

The temperature controller of our Klarstein Brooklyn - and Happy Hour refrigerator model series is located on the light switch inside the refrigerator.

The basic installation of a carbon filter for our Klarstein range hoods is quite simple:

• 1.Remove the grease filter(s)
• 2.Now, screw the active charcoal filters on both sides of the motor. Note: The active charcoal filters are NOT to be installed in the exhaust pipe in the chimney !
• 3.Replace the grease filters - and the hood is ready!

Although an air cooler has the same structure as that of a fan, you distinguish between air conditioners and air coolers as follows: In principle, the air cooler works like a fan. It sucks in warm air, evaporates water and cools the air flowing through it. This in turn ensures that your body is pleasantly cooled to the point, even if the room temperature itself does not drop significantly. But in addition, an air cooler has a water tank with cold pads and filters to ensure purified air.An air cooler does not use a refrigerant as an AC. A powerful fan draws air through a mesh which is cooled by cold water. The effect: cold humid air. The cooling packs in the water tank keep the water temperature below room temperature for a longer period. The filters capture the whirled up dust. Effects: cooling, humidification and cleaning of the air.

Looking for the right BTU air conditioner for your room size? Use the following links to calculate the required capacity per room size and convert it into BTU: Klimarechner Kraftumrechnung

In the night or sleep and nature modes of our Klarstein air coolers and fans, the fan speed is changed at time intervals - in principle, hardly noticeable. In this way, our devices simulate a natural rise and fall of the wind within seconds. Our night or sleep modes differ only in that they lower the maximum ventilation to the next lower level after about 30 to 60 minutes before the devices switch off itself.

You want to install the activated carbon filter of your Klarstein range hood yourself? First, start by disassembling the steel cube and note that our filters are not installed behind the grease filter in this case. To do this, simply follow the illustration as listed on our instruction manual.

You are looking for a suitable hose for one of our Klarstein ceiling hoods? Then you have the choice between a specially adapted universal model and a round hose with the following pipe bend as a connector: Click here...

You can find all the relevant information for the correct distance between the stove hood and the hob via the following link: Click here...

You can find all the relevant information for the correct distance between the stove hood and the hob via the following link: Click here...

No, the chimney is necessary to be mounted only if you use it in extraction mode.

Our infrared heaters of Klarstein Wonderwall model series are mounted on the wall; those of Wonderwall Air collection on the ceiling with remote control.

The Wonderwall product range is made of carbon crystals and there is no Teflon or similar chemicals used.