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For understanding:

The SIRET number is the one that is recorded in the company registration.

Here our information:

CHAL-TEC GmbH, Wallstr. 16, D-10179 Berlin
Commercial Register: HRB 98898 Registration Office: Amtsgericht Berlin Charlottenburg,
CIF: DE 814529349, WEEE Number: DE 46906833
Manager: Peter Chaljawski, Henrik Haenecke

If you have any questions about one of our branded store accounts or want to change any information in it, just contact our customer service. It will be able to help you quickly and easily.

Are you sure you want to deactivate or even delete your customer data? Then simply contact our customer service.

At this time, we are not able to offer on-site installation or repair services - but we are working on it. If you have any questions, please contact our customer service.

No, we do not offer gift boxes yet. Our items are shipped in a brown sturdy cardboard box.

We currently only sell our items within Europe. Since we do not export our items outside of Europe, we are not allowed to ship an EORI code, but are happy to assist you with any questions or comments you may have with our customer service.

You are welcome to place orders on our website or via contacting our customer service.

Currently we are not able to offer product reservations, but we are working on it.

If your order has been canceled, it may be because there was no shipping carrier available at the time of your order or your product was out of stock. We are sorry for this! Our goal is to avoid delivery delays and to increase your planning reliability. Therefore, the refund of your purchase amount is already on its way to you.